FUSION ART GLASS SHIPPING POLICY
Most orders are shipped within 48 hours from the time they are received (exceptions are weekends and holidays). If an order will be delayed by more than 3 working days, we will notify you via phone or email. Orders inside the USA are automatically shipped via UPS or USPS. Average delivery time is 2-5 days inside the USA, depending on region. For APO and Alaska/Hawaii orders, we ship via USPS.
Orders being sent outside the USA may be subject to import duties - this is determined by your country's policies. If you would like to purchase an item or ship the item outside the USA, please contact us [email protected] details. We will be able to calculate shipping, review any customs, tax, or tariff information, as well as discuss processing your order safely.
If you wish to cancel your order, please do so immediately. If you cancel after your order has shipped, you are responsible for the original shipping charges. International orders that are shipped before cancellation will not be refunded until the order has been returned to us with all items intact. Additionally, the original shipping costs will not be refunded on orders sent outside the USA.
We STRONGLY recommend viewing your confirmation email that is sent once you have place your order, so that you may verify your shipping address and item(s) selection details. There will be a $10 re-route fee (standard with any postal carrier) if the correct address was not entered at the time of ordering. If you have a package sent to an address that you did not intend, we are not responsible for re-route costs, if it is even possible. For orders outside the continental USA, we cannot replace or refund you for the order until the items are returned to us. If it is returned to us, we can either refund you for any items that we are able to restock and re-sell, or, if you would like to pay the shipping cost again, we can re-send the order to you at the correct address.