Orders & Returns
We take great pride in the quality and workmanship of our merchandise and are confident that upon receipt of your purchase, you will find it completely matches your expectations. If, however, you decide to return your purchase, we will gladly refund, replace or exchange any item. Please note, that there is a 10% restocking fee on jewelry and any custom work is nonrefundable.
Note: these policies refer only to online sales. In store sales are governed by store return policies listed on store receipts.
Returns for refund and all jewelry returns must be made by requesting a Return Authorization (RA) number within 7 days of receipt of shipment. To obtain Return Authorization number email or call us at 877-231-5405. The item must be shipped back to Fusion Art Glass within 3 days of receiving the RA number. Complete refund will be issued when item is received by Fusion Art Glass, minus shipping costs. Refunds are only available to the original purchaser of an item. The Fed Ex tracking system is used to determine receipt date of the shipment.
Returns for store credit or exchange may be made within 30 days of receipt date for all non Jewelry item. We extend this offer to help you feel comfortable ordering art online. All returns must be in original condition. Repackage the item as securely as possible. We recommend shipping via insured carrier such as UPS or FedEx. Insure the package for the full purchase price. If you are returning high value items, for security reasons, do not disclose the contents when insuring the package. Fusion Art Glass is not responsible for any loss or damage that occurs during shipping. Items returned damaged or after 30 days of original purchase will not be accepted and will be returned at the customer's expense. Please make sure that your name and address are clearly printed on the outside of the package, and mail it to the address located on your Fedex label.